To ensure your guests have a smooth stay and you avoid any "midnight phone calls" with basic questions, it’s best to be upfront about the practicalities of a Haven stay. Here is a breakdown of what guests need to know, formatted as a "Guest Info Sheet" you can send after they book. 📋 Essential Guest Information 1. Entertainment & Play Passes The Policy: Access to the swimming pools, kids' clubs, and evening entertainment venues requires a Haven Play Pass. How to Get Them: These are not usually included in the private hire price. Guests should purchase them online via the Haven website or at the main reception upon arrival. Free Access: No passes are needed to access the onsite restaurants, arcades, or supermarkets.

We know how important staying connected is, so we have installed a dedicated private router inside the caravan for our guests. This provides a much stronger and more reliable connection than the general park WiFi. How it Works: The WiFi is a premium service and is charged separately. Access: Once you have settled the WiFi fee, we will provide you with the unique network name and password. Usage: Perfect for streaming your favorite shows, checking emails, or keeping the kids entertained after a long day on the beach.